Customer Support Specialist

5 days ago

Gold Coast, Queensland, Australia beBeeCustomerService Full time $98,000 - $110,000

We are seeking a skilled customer service professional to join our team. This role is ideal for individuals who possess excellent communication skills, a strong attention to detail, and the ability to work in a fast-paced environment.

The Role
  • Answer incoming calls from clients, provide clear and concise information, and resolve queries in a timely manner.
  • Lodge work requests using nominated systems, ensuring that all necessary details are included.
  • Handle complaints in a professional and empathetic manner, escalating issues as required.
  • Data entry and maintenance of customer/potential customer databases, ensuring accuracy and up-to-date information.
  • Ensure accurate update of logs, solutions, and customer information.
Key Skills and Qualifications
  • Strong demonstrated experience working in a customer service environment.
  • Demonstrated understanding of customer service principles.
  • Demonstrated experience working with internal and external stakeholders at varying levels of an organisation.
  • Strong demonstrated professional telephone manner - listening, questioning, empathy, clear client outcome, and professionalism.
  • Demonstrated attention for detail and grammar.
  • Proficient in relevant computer software and internet access.
  • Good keyboard skills, speed, and accuracy.
  • Able to respond quickly to change and adopt a flexible/innovative approach to problems and opportunities.
  • High School Certificate or equivalent.
Culture and Benefits

We strive to create safe environments where our people can do their best work, fostering an inclusive and supportive culture that encourages collaboration and innovation.

We welcome diverse perspectives and look for people who can bring new ways of thinking to our teams.

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