Barista And Customer Support Specialist

2 days ago

Gold Coast, Queensland, Australia Htg Full time

Do you love customer service and hospitality but you've had enough of night and weekend work? This role is for you

HabitatHQ is a thriving co-working office space in Helensvale. We operate a small cafe for our business clients and we're looking for an experienced Barista and customer support specialist to join our team.

**Key accountabilities**
- Managing the full operation of a Cafe, including opening and prepping for the day
- Managing stock and ordering
- Management and understanding all Tenants needs within the co-working space, you'll be the go-to person for internal queries
- Reception duties where required
- Updating customer database and general administrative duties
- Cross-skiling in other customer support roles
- Preparing the highest standard and quality of coffee & food offerings
- Providing prompt, efficient and friendly service to all customers
- Ensuring the overall appearance of the Cafe is clean, organised and visually presentable at all times
- Being hands-on preparing meals and ensuring the highest standard of food presentation
- Co-ordinating catering requirements for internal and external guests
- Displaying excellence in food hygiene and health and safety
- Operating point of sale and online ordering app as well as internal software systems
- Ensuring implementation and alignment to all Cafe & HabitatHQ policies and procedures

**Required skills**
- Outgoing personality and can-do attitude
- Previous Café Barista experience essential
- Proven customer service ability
- Previous food handling and preparation experience
- Immaculate personal presentation and personal hygiene
- Ability to demonstrate initiative and willingness to work independently as well as within a team
- Confident interpersonal skills, social awareness and the ability to build relationships with staff & customers
- Exceptional communication skills
- High competency with computer skills, data entry

**Hours**
- Monday to Friday: 7:30am - 2:00pm (hours can be flexible)

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