Enterprise Client Solutions Manager

6 days ago

Melbourne, Victoria, Australia beBeeAccount Full time $100,000 - $120,000

Delivering Exceptional Client Experiences

The role of a Senior Account Manager serves as a primary point of contact for large enterprise clients. As a key liaison, you will ensure clients' needs and objectives are met through proactive communication, strategic planning, and cross-functional collaboration with internal teams.

Our premium clients receive a higher level of support, faster response times, proactive information about service updates, and support escalation to provide the right level of service at the appropriate time. The ideal candidate will be adept at managing multiple accounts, resolving issues quickly, and identifying opportunities to drive growth and enhance client satisfaction.

You will:

  • Understand and articulate customers' business objectives and the impact our solutions have on their business objectives.
  • Develop and proactively manage strong relationships with internal personnel in all functional areas of the organization.
  • Present customer business reviews to executive business owners, technical customer contacts, and internal stakeholders.
  • Monitor service renewals and expirations to avoid disruption to service.
  • Communicate upcoming changes that may impact services.
  • Provide expert-level escalation management techniques and effectively communicate ongoing status of technical issues to key stakeholders.
  • Manage customer lifecycles to ensure customers' business goals are met and they realize value in their investment.
  • Drive and maintain high levels of customer satisfaction.

Requirements include:

  • 2+ years of customer success/relationship/account management experience in Digital Security or SaaS sectors.
  • Previous experience with Sales Engineering, Customer Service, or other customer-facing roles (desired).
  • Previous experience with project management/PMP/CAPM or other Project Management certification (desired).
  • Tertiary qualification (advantageous).
  • Digital Security Industry certification (advantageous).
  • Experience with CRM tools such as MS Office Suite and Salesforce.
  • Demonstrable ability to work well in fast-paced environments and communicate effectively in group settings and senior management.
  • Ability to analyze complex situations and work cross-functionally towards solutions.
  • Strong organizational skills and detail-oriented individuals with experience developing and maintaining best practices.
  • Customer-centric mindset with a focus on delivering exceptional service and understanding client needs.
  • Excellent written and verbal communication skills.

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