Enterprise Client Manager

7 days ago

Melbourne, Victoria, Australia beBeeRetention Full time $90,000 - $130,000

Customer Retention Specialist

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This role involves managing a portfolio of clients to ensure their satisfaction and retention. Key responsibilities include implementing adoption improvement plans, managing client renewals, maintaining regular contact with key decision-makers, coordinating across teams to resolve issues, understanding customer desired outcomes, collaborating with Success Consultants on client requests, identifying client needs and developing solutions, recommending cross-functional improvements to the customer lifecycle, executing and tracking corrective action plans for at-risk customers, identifying upsell and cross-sell opportunities, mapping customer stakeholders and users to personas, and partnering with Account Executives during quarterly reviews to develop growth strategies.

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Requirements:

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  • 5+ years in a customer-facing role within the enterprise software industry.">
  • Proficiency with MS Office and/or Google Suite.">
  • Experience organizing and tracking action items across 20-30 enterprise clients.">
  • Ability to prioritize and execute tasks in a fast-paced environment.">
  • Strong remote communication skills (phone, email, conference calls, web training).">
  • Ability to build relationships with senior stakeholders.">
  • Analytical mindset with the ability to derive insights and recommendations.">
  • Empathy for customers and focus on value delivery.">
  • Excellent communication skills, capable of articulating complex ideas.">
  • Decisiveness and sound judgment.">
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Benefits:

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  • A dynamic work environment.">
  • A competitive salary.">
  • Ongoing professional development opportunities.">
  • A comprehensive benefits package.">
  • The chance to make a meaningful impact in the lives of our clients.">
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About Us:

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We are a leading provider of enterprise software solutions. Our mission is to empower businesses to achieve their full potential by providing innovative technology and exceptional service.

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