Client Support Specialist

2 days ago


Adelaide, South Australia beBeeCare Full time $50,000 - $75,000
Client Support Specialist

We are seeking a skilled and dedicated Client Support Specialist to assist our clients with their care needs. The successful candidate will be responsible for managing client relationships, conducting in-home assessments, and developing customized care plans tailored to meet the specific requirements of each individual.

The ideal candidate will have at least 2 years experience handling high-volume customer inquiries, collaborating with schedulers, and supporting administrative staff with recruitment, training, and performance management of caregivers and nurses.

The role involves:

  • Responding to complex client queries via telephone and internet
  • Collaborating with the scheduler to efficiently manage service delivery for our clients
  • Supporting administrative personnel in various aspects of caregiver and nurse management

The successful candidate will demonstrate strong communication skills, empathy, and a commitment to delivering exceptional client service.

Key Responsibilities:

  • Client Relationship Management: Building and maintaining positive relationships with clients, their families, and caregivers
  • Assessment and Planning: Conducting in-home assessments, identifying client needs, and developing personalized care plans
  • Service Coordination: Collaborating with the scheduler to ensure seamless service delivery and timely response to client queries

Requirements:

  • 2+ years of experience in a similar role or industry
  • Excellent communication and interpersonal skills
  • Able to work effectively in a fast-paced environment


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