Client Services

4 weeks ago


Adelaide, South Australia Creative Scotland Full time

Fine Art auctioneers Lyon & Turnbull are looking to recruit for a full time Client Services & Reception position for our busy central support team (Monday to Friday, 9am to 5pm) based in Edinburgh.

The ideal applicant would be a highly organised, strong administrator, team player based in the Edinburgh area. Front of house and strong customer service experience essential. Occasional evenings and weekends required.

PRIMARY FUNCTION/POSITION SUMMARY
To provide a high quality, professional reception and administrative service to clients of Lyon & Turnbull. To act as the first point of contact for clients contacting the auction house and to portray the company in the highest possible professional basis. To ensure that enquiries from clients are efficiently and courteously handled.

ESSENTIAL JOB FUNCTIONS
Greet clients/contractors assisting with their requests
Answering telephone calls, directing calls and taking messages
Managing the central email inbox
Follow all procedures for the correct releasing of property and all procedures in accordance with the company policy
Receiving client goods, completing receipts and labelling goods clearly
Liaising with departments to raise release notes and relevant paperwork for all collections.
File all paperwork efficiently and keep all records up to date
Preparing and sending weekly company minutes
Ensuring reception area and boardroom is well presented
Produce forthcoming sales calendar and sale results available for clients
Excellent communication with other departments, providing onsite support for Department administrators
Assisting saleroom team with collections
Maintain a high level of security at all times
Taking card payments, handling cash and processing online payments

ADDITIONAL JOB FUNCTIONS
Processing commission bids and telephone bids
Looking after condition report and image request list, and flagging issues with the specialist dept
Auction day duties such as clerking results, actioning bids in the room, troubleshooting online bidding enquiries
Assist specialist departments with condition report requests and replies
Collating RSVPs to events taking place
Main contact for updating database.

QUALIFICATION REQUIREMENTS
Previous front of house/administration experience desirable
Strong customer service skills
Computer skills including MS O365 including Excel, Outlook and Teams

BENEFITS
Salary banding £25,000 to £29,000.
28 days annual leave (including bank holidays)
Birthday day off
Additional holidays over Christmas Office Closure
Enhanced Family Friendly Policies
Annual Travel Season Ticket Loan
Cycle to Work Scheme

The deadline is Friday 15 August 2025 at 17:00.

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