Customer Experience Advocacy Specialist

1 week ago


Perth, Western Australia Cisco Full time
About This Role

At Cisco, we're transforming the customer experience (CX) operating model to deliver more personalized, proactive, and predictive interactions.

Key Responsibilities:
  • Partner with Cisco's partners to drive software adoption and accelerate the customer lifecycle.
  • Support partners in delivering defined success programs, targeting the adoption of specific software products, and initiatives with their customers.
  • Facilitate workshops and training sessions to educate partners on Cisco products, using successful case studies to drive onboarding.
  • Liaise between partners and Cisco's CX product teams, providing feedback to inform product development and enhancements.
  • Monitor and report on adoption initiatives' progress, assessing their impact, and iterating on strategies as needed.

We celebrate diversity and believe that varied perspectives drive innovation and excellence. You'll collaborate with cross-functional teams focused on technology service delivery and software adoption, leveraging data-driven insights to create a seamless customer experience.

What We Offer

$110,000 - $140,000 per year salary

This role will be crucial in fostering deep trust and building lasting relationships with our customers.

Requirements:
  • 3+ years of experience in the technology industry
  • Good understanding of IT/Infrastructure & Software
  • Experience developing software use cases with customers
  • Proven experience in a related function with direct customer advocacy and engagement in post-sales or professional services.

We prioritize innovation, empowerment, diversity, and growth. If you're passionate about making a difference and eager to be at the forefront of CX innovation, here is the place for you.



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