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International Trade Customer Services Manager

2 weeks ago

Brisbane, Queensland, Australia beBeeCustomer Full time $76,515 - $78,000
Job Overview

We are seeking a dynamic and experienced professional to lead our customer service operations.

This is a pivotal leadership role designed for a hands-on manager who thrives in a technical, trade-focused environment.

  • Lead, mentor, and motivate a team of customer service specialists, fostering a culture of high performance, continuous improvement, and technical knowledge sharing.
  • Manage the full employee lifecycle for your team, including recruitment, onboarding, training, performance reviews, and professional development plans.
  • Provide daily direction, constructive feedback, and coaching to ensure your team is equipped to handle complex technical inquiries and provide accurate, expert advice.

The ideal candidate will have:

  • A minimum of 1+ years of experience in a customer service management or team leadership role, preferably within the automotive, trade, or a related technical industry.
  • Proven Bachelor Degree or Equivalent.
  • Proven experience in developing and implementing customer service procedures, SLAs, and performance metrics.
  • Exceptional communication and interpersonal skills, with the ability to build rapport with a trade-savvy clientele and liaise effectively with internal technical staff.
Key Responsibilities
  • Team Leadership & Development
  • Customer Service Strategy & Process Improvement
  • Technical Customer Relations & After-Sales Support
Requirements
  • Experience in customer service management or team leadership
  • Proven degree or equivalent
  • Excellent communication and interpersonal skills

This is an exceptional opportunity to develop your skills and expertise in a fast-paced, trade-focused environment. We offer a comprehensive compensation package and opportunities for career growth and development.

You will be working closely with our technical staff to provide expert advice and support to our clients. You will also be responsible for managing the full employee lifecycle, including recruitment, onboarding, training, performance reviews, and professional development plans.

To be successful in this role, you will need to have excellent communication and interpersonal skills, with the ability to build rapport with a trade-savvy clientele. You will also need to have proven experience in developing and implementing customer service procedures, SLAs, and performance metrics.