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Advanced Technical Solutions Engineer
3 weeks ago
Dynamics 365 Support Specialist
About the RoleWe are seeking a skilled and proactive technical professional with expertise in Microsoft Power Platform, Power Automate, and Dynamics 365 to join our organization.
The successful candidate will have strong communication skills to clearly explain technical issues to both internal and external stakeholders. Have familiarity with current Australian Government information assurance requirements, including the Information Security Manual (ISM), NIST CSF2.0 and Essential 8 ML2.
Responsibilities include:
- Providing Level 2/3 technical support for Power Platform solutions, including Power Automate flows, Power Apps, and Power BI dashboards.
- Troubleshooting and resolving issues related to Dynamics 365 modules (Sales, Customer Service, Field Service, etc.).
- Monitoring and maintaining automated workflows, ensuring reliability and performance.
- Collaborating with business users to gather requirements and enhance existing solutions.
- Performing root cause analysis and implementing long-term fixes for recurring issues.
- Documenting technical procedures, configurations, and known issues.
- Working closely with developers, analysts, and Microsoft support to resolve complex technical issues.
- Staying up-to-date with Microsoft updates, new features, and best practices.
Key technologies include:
- Power Automate, Power Apps, Power BI
- Dynamics 365 CE (Customer Engagement)
- Dataverse, SharePoint, and Microsoft 365 integration.
Pivotal to success is your ability to effectively communicate technical information to both technical and non-technical stakeholders, both verbally and in written form.
About YouYou are an experienced technical professional with a track record of supporting clients and enhancing client solutions.
You possess good communication and interpersonal skills that enable you to develop relationships with internal and external stakeholders and contribute effectively to our organization.
You also possess analytical and problem-solving skills enabling you to be creative and innovative in technical support.
You seek to continually improve client environments through evergreen practices and platform evolution.
Australian citizenship is required.
Why Join UsWe strive to create an inclusive and diverse culture where employees feel valued and empowered.
We offer opportunities for growth and development, as well as a collaborative work environment.
Our organization is committed to delivering exceptional results and making a positive impact in our communities.
