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Operations Support Manager

2 months ago

Perth, Western Australia Civeo Full time
About the Role

We are seeking an experienced Operations Support Manager to join our team in Perth. As a key member of our operations team, you will play a critical role in ensuring the delivery of safe, consistent, and profitable world-class hospitality services.

As our first Operations Support Manager, you will be responsible for coordinating, communicating, and facilitating the implementation of operational initiatives. You will work closely with the General Manager, Operations, and other stakeholders to support the execution and implementation of agreed areas of improvement.

Key responsibilities include:

  • Supporting the execution and implementation of operational components of business improvement projects
  • Ensuring consistency of operational processes, decisions, contract management, and client communication and liaison across all client-owned Civeo villages
  • Supporting key operational processes through coordinating and overseeing business process and reporting compliance on behalf of the GM of Operations, and in collaboration with the Operations Managers and other key stakeholders
  • Maintaining client relationships by ensuring the flow of information and communications between the client and the relevant Civeo individual, department, or contract manager

We are looking for a highly skilled and experienced professional with a strong background in operations, business improvement, and process management. You will have a proven track record of driving change, operational excellence, and process improvement projects, and be able to demonstrate:

  • BA/BSc degree in hospitality, commerce, or a related field or significant experience in a related field
  • Outstanding stakeholder engagement and influencing skills
  • Senior level attainment in the service industry/hospitality/high volume multi-site services
  • Experience of developing and implementing strategies
  • Experience working with and facilitating cross-functional and geographically dispersed teams
  • Experience of managing a budget of $1m+ and delivering clearly defined, stretching KPIs
  • Experience of ISO, HACCP, and other quality standards
  • Experience of functional IT systems, their implementation, use, and development
  • Evidence of managing many projects simultaneously from concept to post-implementation reporting
  • Experience working with client/customer relationship programs and analytics
  • Experience of lean thinking/business efficiency
  • Experience of responding to common inquiries and complaints from owners, regulatory agencies, or members of the customer community
  • Ability to write high-level reports and correspondence and deliver effectively to all levels in our organisation
  • Proficient with hospitality reservations systems, stock control, and POS hospitality systems

We are committed to fostering sustainable partnerships and inclusive opportunities in all the communities we operate in. By actively engaging with Traditional Owners and First Nations Businesses, we are not just operating accommodation villages, we are nurturing relationships that honour the rich cultural heritage of the land.

We are safe, welcoming, and proud to encourage Aboriginal and Torres Strait Islander people to join us.