Building Lasting Relationships

1 week ago

Queanbeyan, New South Wales, Australia beBeeRelationship Full time $72,000 - $87,000
Customer Experience Specialist

Beyond Bank Australia has an exciting opportunity for a Customer Experience Specialist to join our team.

This role is key to delivering exceptional customer experiences aligned with our Customer Ownership Strategy. Key responsibilities include:

  • Providing local customer-owned banking services to new and existing customers
  • Proactively connecting customer needs to Beyond Bank's offerings through excellent listening skills
  • Completing Beyond Bank's Lending Accreditation program to assist members with personal and home lending needs
  • Managing general enquiries and providing sound advice and information to customers
  • Contributing to a high-achieving team environment with a strong work ethic
  • Managing customer bank accounts, including opening, closing, and overseeing transactions
  • Collaborating with specialists to deliver the best solution for customers

Requirements

  • Caring and customer-focused individual excited to learn and grow
  • Integrity when handling customer information
  • Teamwork and commitment to improvement to prioritize customer needs and satisfaction
  • Resilient, driven, and passionate
  • Excellent customer service skills
  • Passion for building lasting customer relationships and serving the local community
  • Able to work in a dynamic customer service environment
  • Excellent problem-solving and analytical skills
  • Banking or financial services experience desirable but not essential

What You'll Get Out Of It

As a certified B Corp, we use our business as a force for good. Reporting to the Senior Relationship Manager, you will join the Queanbeyan Branch Team, dedicated to providing exceptional support to our customers.

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