Strata Claims Adjuster

7 days ago

Council of the City of Sydney, Australia Crawford & Company Full time
Job Summary

Crawford & Company is seeking a highly skilled Strata Claims Adjuster to join our team. As a Strata Claims Adjuster, you will be responsible for assessing, managing, and settling Strata, commercial, and domestic losses.

Key Responsibilities
  1. Maintain an expected case load of Strata claims.
  2. Provide office and field-based assessment and investigation of Strata insurance losses from first advice to final settlement.
  3. Support and advise policyholders and key stakeholders regarding claims.
  4. Examine claims forms, policies, and endorsements, client instructions, and other records to determine coverage.
  5. Investigate claims by interviewing claimants and witnesses, obtaining official reports, inspecting physical damage, and comparing claim information with evidence.
  6. Set loss reserves and control claims costs.
  7. Settle claims after determining insurance carrier's liability, client's instructions, and authority levels required by obtaining demands and making offers to claimants, issuing settlement recommendations, making filings with regulatory agencies, disposing of salvage, and pursuing subrogation when appropriate.
  8. Effectively deal with service/product replacement providers.
  9. Recommend litigation when appropriate.
  10. Present evidence at legal proceedings, producing reports and other documents as evidence if applicable.
  11. Comply with and maintain Service Level Agreements and Key Performance Indicators.
  12. Maintain company reputation and insurance product integrity by complying with federal and state regulations and service standards.
  13. Maintain professional and technical knowledge through continuing education.
  14. Conduct business development by calling on local businesses to solicit new business or maintain existing business.
  15. Assist less-experienced adjusters/internal claims adjusters with claims handling if required.
  16. Provide assistance to other offices in the event of a catastrophe, as required.
Key Behaviours
  1. Customer Focus: Focus on understanding and meeting the customer's needs.
  2. Organisational/Time Management: Effectively prioritise work and meet deadlines.
  3. Quality: Consistently produce high-quality work.
  4. Communication/Interpersonal Skills: Communicate clearly and professionally with both internal and external clients.
  5. Responsiveness: Respond to requests for information, emails, and returns telephone calls promptly and professionally.
  6. Adaptability: Demonstrate tolerance for uncertainty; respond to changing circumstances.
  7. Teamwork: Work cooperatively with others and build effective working relationships.
Key Relationships
  1. Managers
  2. Claims Administrators
  3. State Manager
  4. Support Staff
  5. Clients – Insurers and Brokers
  6. Insured
  7. Strata Managers/Tenants/Managing Agents/Building Managers/Lot Owners
  8. Service Providers
Experience/Knowledge Required
  1. Substantial Strata experience as a Loss Adjuster.
  2. Thorough knowledge of insurance terminology, practices, and conditions.
  3. Understanding of basic business accounting procedures.
Personal Attributes Required
  1. Professional
  2. Responsible
  3. Empathetic
  4. Team player
  5. Ability to operate autonomously
  6. Ability to work to deadlines
  7. Willing to undertake further study and training as identified to support and enhance position requirements.
Technical Skills Required
  1. Clear English and report writing skills.
  2. Professional and positive outlook.
  3. Strong organisational and interpersonal skills.
  4. Work without supervision.
  5. Client service focus.
  6. Good verbal and written communication skills.
  7. Good attention to detail.
  8. Adequate numeracy & literacy skills.
  9. Good computer abilities, preferably previous use of an electronic claims system.
Education/Qualifications
  1. Loss Adjusting qualifications preferred, or Professional qualifications applicable to the Loss Adjusting industry.
  2. Member of the Chartered Institute of Loss Adjusters.
  3. Driver's Licence.

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