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Position Title: Retail Customer Service Officer
Company: Australia Post
OverviewAustralia Post is evolving to meet the needs of our communities and customers. We are committed to delivering exceptional service and fostering connections within our neighborhoods.
Role SummaryAs a Retail Customer Service Officer, you will be integral in assisting Australians with their business needs, ensuring that millions of customers remain connected. Our retail teams are dedicated to providing outstanding service, and you will be part of a supportive environment that emphasizes ongoing training and career growth.
Key Responsibilities- Conducting customer sales and service transactions efficiently.
- Accurately managing high-value transactions, including cash, cheques, credit cards, and EFTPOS.
- Facilitating identity services transactions, such as Australian Passport Interviews.
- Promoting products and services through effective merchandising and promotional activities.
- Assisting customers with mail lodgements and related costs.
- Building strong relationships with customers by understanding their needs.
- Supporting administrative tasks, including stocktaking and record maintenance.
The ideal candidate is friendly, enthusiastic, and dependable, with a passion for teamwork. You should prioritize customer satisfaction and be prepared to contribute positively to the community. Required qualifications include:
- Experience in customer service and/or cash handling.
- Physical capability to lift up to 16kgs of mail regularly and stand for extended periods.
- We invest in your long-term growth, fostering a culture of trust, inclusivity, empowerment, and safety.
- Be part of an environment where everyone feels valued and can express their authentic selves.
- We prioritize your well-being and recognize your contributions through various rewards and benefits.
Australia Post acknowledges the Traditional Custodians of the land and is committed to reflecting the diverse communities we serve. We encourage applications from individuals of all backgrounds, including Aboriginal and Torres Strait Islander peoples, people with disabilities, LGBTQIA+ individuals, and refugees. We strive to create an inclusive recruitment process and workplace.
