Group Product Manager

6 days ago

Melbourne, Victoria, Australia IDP Education Ltd Full time
About IDP Education Ltd

IDP Education Ltd is a global leader in international education services, delivering exceptional results to students, test takers, and partners through trusted relationships, digital technology, and customer research. As a publicly listed company, we operate in over 50 countries worldwide.

Our team comprises over 7,000 people from diverse nationalities, ages, and cultural backgrounds. We are a customer-centric organization, powered by global technology, and offer unparalleled services that help local dreams become global realities.

Learn more about our company at our website.

Role Purpose

We are seeking an exceptional Group Product Manager to drive the transformation of our student placement services and counsellor-facing experiences. Our team is passionate about delivering exceptional customer experiences and meeting the evolving needs of our customers.

The Group Product Manager (SP Operations) will lead the co-creation, evolution, and development of our market-leading international student recruitment products and capabilities. This role will oversee the end-to-end product lifecycle for our counselling channels, ensuring seamless delivery and customer satisfaction.

You will be responsible for owning the product portfolio roadmap and delivery, balancing strategic product plans that mobilize a future-state operational capability and business architecture. You will lead a product team to develop, manage, and deliver specific product and platform roadmaps and lifecycles within your portfolio.

This is an opportunity to play a leading role in accelerating IDP's global growth and the evolution of our business model, creating innovative services that provide unique value for our students, counselling teams, and clients.

Key Responsibilities
  1. Act as the product lead for end-to-end counselling experience, events experience, and student essentials, representing the needs of counselling teams internally.
  2. Lead and support the product management team as subject-matter-experts to deliver on the portfolio roadmap and objectives.
  3. Work with commercial, portfolio, CX, UX, and analytics teams to deeply understand, define, frame problems, and commercial opportunities.
  4. Conduct regular internal, external, and competitor analysis and research to identify and prioritize risks, problems, and opportunities.
  5. Support the development of strategy, business architecture, business cases, and delivery plans working with the Head of Product, commercial leaders, product leadership, and other key stakeholders globally.
  6. Propose and own the delivery of objectives and key results for your product portfolio and team, including effective impact evaluation and risk management.
  7. Lead the development, prioritization, and delivery of the roadmap for your product portfolio to deliver on IDP's strategic and revenue growth goals and the needs of our counselling teams, student essentials, students, and clients.
  8. Support the Head of Product in managing and leading key strategic initiatives within your product portfolio, including the development and refinement of business cases, product vision, roadmaps, experience, and journey design.
About You

We are looking for a candidate with:

  • Proven experience in liaising closely with development to build and execute the product vision.
  • A growth mindset, outcome-focused, and solution-driven, with the ability to support and motivate the team to overcome obstacles and achieve outstanding performance.
  • Excellent team leadership and management skills, leading delivery through others and supporting your team to develop and progress.
  • Comfort with fast-paced, ambiguous environments and the ability to work individually or collaboratively to deeply understand problems and propose solutions.
  • Creative, entrepreneurial, self-driven, and focused on quality and minimizing time to value.
  • High attention to detail and the ability to effectively manage multiple priorities to meet challenging deadlines.
Requirements

We are seeking a candidate with:

  • Tertiary qualifications and +8-10 years' experience leading product teams and/or central operations teams, with a strong background in CRM experience.
  • High adaptability to changing operational landscapes, with experience in navigating for outcomes in a fluid, fast-paced, and complex operating environment.
  • Passion for the transformative nature of sales operations, customer omni-channel experience understanding, and drive to make a difference in this space.
  • Significant senior product management experience in a complex global environment or equivalent, driving the successful development and go-to-market of digital marketplace products and front-line and operational support teams.
  • Detailed knowledge, with practical application and experience, of product strategy, product management frameworks, and ways of working.
  • Experience of agile and lean thinking and creating robust and repeatable product practices (process, systems, and frameworks).
  • Ability to use design thinking to identify, evaluate, test, and refine potential solutions to complex problems, harnessing customer journey mapping, co-creation, experimentation, analytics, prototyping, and user testing.
  • Ability to think deeply about product design decisions and work effectively with Product Managers and UX/UI designers to create simple, consistent, and intuitive user experiences, journeys, and interfaces.

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