Hospitality Ambassador

4 weeks ago

Palm Cove, Queensland, Australia Travel + Leisure Co. Full time
Enhance Guest Experiences as a Hospitality Ambassador

We're seeking a motivated and customer-focused individual to join our team as a Hospitality Ambassador. In this role, you'll be responsible for delivering exceptional service to our guests, ensuring seamless operations at the front desk, and creating memorable experiences that exceed their expectations.

About the Role
  • Sales Appointment Generation: Schedule onsite guests for Member Updates or Club presentations during their stay, utilizing your sales techniques and ability to build rapport with strong resilience.
  • Performance Targets: Meet monthly tour budgets and other key performance indicators, demonstrating your dedication to achieving results-driven goals.
  • Tour Generation: Assist in ensuring prospects meet the Company's tour qualification specifications, showcasing your knowledge of sales techniques and ability to drive success.
  • Front Desk Operations: Handle greeting and registering members and guests, providing local area information, completing department paperwork, and using communication equipment efficiently.
  • Guest Assistance: Pre-call, greet, welcome guests, provide room escorts, porter service, follow-up courtesy calls, and tourist information/bookings, highlighting your exceptional customer service and problem-solving skills.
What's in It for You?
  • Skills Development: Build your skills and expertise to reach your full potential and achieve your personal goals, gaining access to Accor's learning and development platform offering thousands of courses and sessions.
  • Exclusive Perks: Unlock exclusive global discounts on accommodation, dining, lifestyle, and more, adding extra sparkle to your work-life experience.
  • Continuous Learning: Gain full access to Accor's learning and development platform, expanding your knowledge and unlocking your potential.
  • Recognition and Rewards: Benefit from personalized reward and recognition programs, celebrating your contributions to our team's success.
  • Vibrant Environment: Work in a dynamic and supportive environment that values diversity and inclusion, fostering a culture of excellence and teamwork.
Your Skills and Experience Include:
  • Excellent communication skills (verbal & written).
  • Exceptional customer service and problem-solving skills.
  • Knowledge of sales techniques and ability to build rapport with strong resilience.
  • Computer literate; previous PMS experience is a plus.
  • Positive attitude, determination, and results-driven approach.

As a member of our team, you'll have the opportunity to work in a vibrant and inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what's next and how we can strengthen our business, its neighboring communities, and the customer experience. Join us and build a career where memories start with you.

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