Customer Service Ambassador

6 days ago

Townsville, Queensland, Australia beBeeCustomer Full time $60,000 - $80,000
Customer Service Specialist

About the Role:

This is an exciting opportunity to join our dynamic team as a Customer Service Specialist. As the first point of contact for our valued customers, you will be responsible for providing exceptional service and support.

Your role will be varied and challenging, with no two days being the same. You will be required to answer calls, provide expert advice, and ensure every customer receives outstanding service.

Main Responsibilities:

  • Customer Engagement: Be the friendly voice of our brand, ensuring a smooth customer experience and meeting team KPIs.
  • Service Delivery: Help customers schedule service appointments, provide cost estimates, and upsell services with clear, transparent communication.
  • Data Management: Maintain accurate customer details in our system, ensuring that every interaction is seamless.
  • Team Collaboration: Work closely with your team to meet goals, cover shifts during breaks, and ensure everything runs smoothly.
  • Daily Operations: Manage emails, follow-ups, and parts lists, all while maintaining an exceptional customer experience.

The Ideal Candidate:

  • Customer Focus: You genuinely care about delivering excellent service and making people's day better.
  • Positive Attitude: Your upbeat and energetic approach makes every customer interaction special.
  • Attention to Detail: Accuracy matters, and you take pride in keeping things right.
  • Tech Savviness: You're comfortable using customer service software, email, and scheduling tools.
  • Collaborative Spirit: You thrive in a collaborative environment and are always ready to lend a hand to your colleagues.

Why Choose Us:

  • Growth Opportunities: We offer continuous training and career growth opportunities within a supportive environment.
  • Friendly Work Culture: From team activities to exciting trips, we know how to have fun while working hard.

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