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Customer Service Representative

2 months ago

Southbank, Victoria, Australia Michael Page Full time
About Our Company

Our company is a leading recruitment agency, specializing in placing top talent in various industries. We are committed to delivering exceptional service to our clients and candidates.

Job Summary

We are seeking a highly skilled Customer Care Support to join our team. As a key member of our customer service team, you will be responsible for providing top-notch support to our clients and candidates.

Key Responsibilities
  • Client Support: Provide timely and effective support to clients, addressing their queries and concerns in a professional and courteous manner.
  • Candidate Support: Assist candidates in their job search, providing guidance and support throughout the recruitment process.
  • Communication: Develop and maintain strong relationships with clients and candidates through regular communication and updates.
  • Problem-Solving: Identify and resolve client and candidate issues in a timely and efficient manner.
  • Team Collaboration: Work closely with the customer service team to ensure seamless delivery of services.
Requirements

To be successful in this role, you will need:

  • Excellent Communication Skills: Strong verbal and written communication skills, with the ability to articulate complex information in a clear and concise manner.
  • Customer Service Experience: Proven experience in providing exceptional customer service in a fast-paced environment.
  • Problem-Solving Skills: Ability to identify and resolve complex issues in a timely and efficient manner.
  • Teamwork: Strong teamwork and collaboration skills, with the ability to work effectively in a team environment.
What We Offer

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.