Student Services Coordinator
7 days ago
About Training Alliance Group (TAG)
At TAG, we collaborate with individuals, businesses, and communities to provide customized training and employment solutions across various sectors.
As a prominent provider in the field of education, we operate through two Registered Training Organisations (RTOs) and our Employment Services division, ensuring that our clients receive high-quality education that paves the way for meaningful careers. Our mission is to assist individuals in reaching their educational and employment aspirations through both experiential and classroom learning.
Position Overview- Comprehensive Student Support: Offer guidance to students from the moment of enrolment until they successfully complete their courses.
- Guardian Liaison: Communicate with the guardians of students under 18 years of age, providing essential information throughout their educational journey.
- Stakeholder Communication: Address inquiries from internal and external parties promptly and professionally.
- Record Management: Maintain and organize student files in both electronic and hardcopy formats.
- Data Management: Update and oversee student records, ensuring accuracy and compliance.
- Reporting: Generate reports on student and course data as requested by management.
- Enrolment Processing: Facilitate student enrolments and collaborate with business development teams to ensure all documentation is valid and complete.
- Data Verification: Conduct checks and compile necessary information to verify the accuracy of student data as required by the Training Coordinator.
- Training Coordination Support: Assist the Training Coordinator in maintaining training plans and preparing for RTO courses.
- Administrative Assistance: Provide administrative support to team members, including:
- Handling phone calls.
- Printing and scanning documents.
- Organizing equipment and resources.
- Managing incoming and outgoing mail.
- Filing and archiving records.
The ideal candidate will possess the following competencies:
- Proficiency in Microsoft Office 365, particularly in Word, Excel, and Outlook, with strong data entry and word processing skills.
- Excellent written communication abilities, demonstrating attention to detail and a commitment to producing high-quality work.
- Strong verbal communication and interpersonal skills, capable of engaging with individuals at all levels in a clear and positive manner.
- Ability to prioritize tasks, manage time effectively, and meet deadlines while maintaining professionalism.
- Experience working collaboratively within a busy team environment under supervision.
- A proactive mindset towards resolving issues and queries.
- A flexible, mature approach to work tasks, coupled with a willingness to learn.
- Qualifications such as a Certificate in business or office administration are highly regarded.
Applicants will be required to answer the following questions:
- Do you have experience working for a registered training organization (RTO)?
- Do you have experience in data entry?
- Which Microsoft Office products are you proficient in?
- What is your right to work status in Australia?
- How many years of experience do you have as a Student Support Officer?
- What is your expected annual base salary?
- What notice period do you need to provide to your current employer?
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