Senior Student Fees and Compliance Officer

1 day ago

Perth, Western Australia Curtin University Full time
About the Role

Curtin University is seeking a highly skilled and experienced Senior Student Fees and Visa Compliance Officer to join our team. As a key member of our Student Administration, Fees, and Student Visa Compliance Unit, you will play a critical role in managing and supporting the financial aspects of student enrolment and international student visa compliance.

Key Responsibilities
  • Coordinate the issuance of tuition fees, invoices, and Commonwealth Assistance Notices (CAN) to ensure timely and accurate payment processing.
  • Manage processes associated with student debt write-offs and account reconciliations to maintain accurate financial records.
  • Provide expert advice on student fee structures, student visa compliance, and student eligibility for HELP Loans to ensure compliance with relevant regulations.
  • Coordinate student visa-related tasks, including issuing and maintaining confirmation of Enrolments (CoEs) and PRISMS reporting to ensure seamless student experience.
  • Develop and implement procedures for managing student debts and enrolment cancellations for both financial and visa non-compliance to maintain a high level of customer satisfaction.
  • Offer guidance and support to team members and act as an advisory authority for the university on student fee invoicing and visa-related matters to ensure consistency and accuracy.
Requirements
  • Completion of a degree with relevant experience or an equivalent combination of relevant experience and/or education/training.
  • Demonstrated experience in a dynamic customer service environment with a strong analytical mindset and problem-solving skills.
  • Demonstrated ability to interpret and apply expertise regarding university policy, procedures, and guidelines.
  • Proven supervisory experience with the ability to provide guidance and communicate outcomes to others in a team.
  • Demonstrated effective interpersonal and oral and written communication skills with the ability to work cooperatively and effectively with customers and staff at all levels.
  • Demonstrated strong time management and organisational skills including a demonstrated ability to meet deadlines, proven scheduling/prioritising skills, and an ability to coordinate projects.
  • Demonstrated effective analytical skill and the ability to resolve complex issues.
  • Demonstrated well-developed numerical and/or financial calculation skills.
Desirable Qualifications
  • Experience working in a university or higher education environment, particularly in a student service environment.
  • Experience using an electronic records management system and an appreciation of the need for accuracy and data integrity.
  • Knowledge of Government Loans Scheme (HECS-HELP, FEE-HELP, SA-HELP).
  • Understanding of Higher Education Support Act 2003, ESOS Act 2000, and National Code 2018.
What We Offer

Curtin University offers a dynamic and supportive work environment with opportunities for professional growth and development. As a valued member of our team, you will have access to a range of benefits, including:

  • A competitive salary and benefits package.
  • A comprehensive training and development program.
  • A supportive and collaborative work environment.
  • Opportunities for career advancement and professional growth.

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