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Business Acumen Professional
3 weeks ago
Our mission is to provide exceptional customer experiences across all touchpoints.
- We are seeking a highly skilled and dedicated Customer Support Specialist to join our team.
As a key member of our Customer Support team, you will be responsible for delivering outstanding customer service through various communication channels. This role involves handling inbound calls, responding to emails and social media requests, and collaborating with internal departments to resolve system issues.
Key Responsibilities:
- Respond to customer inquiries in a timely and professional manner.
- Complete data updates and maintenance tasks.
- Provide technical support by collaborating with internal teams to resolve system issues.
- Assist with online sales by processing orders, refunds, cancellations, and tracking order status.
- Ensure compliance with work health and safety policies and procedures.
Requirements:
- Excellent customer service experience from retail, hospitality or call center backgrounds.
- Natural communicator and solution-focused mindset.
- Initiative to 'think outside the box' to find the best solutions for customers.
- Strong attention to detail.
- Proficient in Microsoft Office suite.
A career with us offers rewarding experiences and daily skill development. Working at our head office, you will enjoy a generous yearly product allowance and discounted onsite parking.
Our people are at the core of everything we do. We care about creating a workplace where team members feel valued, respected and empowered. We strive to create a safe, inclusive environment and aim to deliver better experiences for our customers and each other.
