Career Opportunities: Claims Management Professional

2 weeks ago

Melbourne, Victoria, Australia beBeeClaims Full time $100,000 - $120,000

EML is a leading workers compensation and personal injury claims management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey.

The Opportunity

You will make a positive impact on someone's life every day, knowing your talent and hard work has a purpose. As a case manager in our team, you will work with injured workers in the federal self-insurance space, proactively managing a portfolio of claims and providing exceptional customer service.

Your Responsibilities
  1. Provide early, timely and personal customer-focused and empathetic service to injured workers and employers.
  2. Proactively and effectively manage all aspects of a caseload of worker's compensation claims within the legislation and compliance guidelines.
  3. Deliver the desired customer experience to all stakeholders and manage the end-to-end outcomes for a portfolio of cases.
  4. Provide accurate and complete information that is consistent and easy to understand (including options about any claim, entitlements, obligations and responsibilities).
About You
  • Previous experience within the medical or corporate field, specialising in customer service is desirable.
  • Experience in managing claims in the workers compensation scheme or the safety rehabilitation act is advantageous but not necessary.
  • An empathetic, resilient, and motivational approach to provide customer-centric support.

We are an equal opportunity employer committed to maintaining a workplace where everyone feels valued and respected. We offer career opportunities, employee benefits, and a culture that celebrates diversity and inclusion.

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