Technical Solutions Expert

6 days ago

Adelaide, South Australia beBeeImpact Full time $16,989 - $128,899
Job Overview

As an IT Support Specialist, you will provide timely and effective technical assistance to employees.

  • Diagnose and resolve issues with desktop computers, printers, software, and network problems.
  • Work in a fast-paced environment providing support to staff and volunteers.
  • Collaborate with business areas to resolve hardware and networking issues.

You will be the champion for our staff, ensuring they have the necessary IT infrastructure to deliver exceptional care.

Key Responsibilities

The successful candidate will possess:

  • Second-level support and system administration experience within large organisations.
  • Strong problem-solving skills to quickly diagnose and resolve technical issues.
  • Excellent interpersonal skills to deliver high-quality service outcomes to internal stakeholders.
Requirements

To excel in this role, you will need:

  • Excellent customer service skills with a responsive approach to managing enquiries and issues.
  • Ability to maintain thorough documentation and support a positive work culture.
  • Ability to work autonomously, with a high level of initiative, as well as within a team environment.
  • Experience in supporting a Microsoft network environment.
  • Desirable: ITIL certification (demonstrating commitment to best practices).
Benefits

This is more than just an IT job – you'll make a lasting impact on the lives of our staff and the people we serve.

What We Offer

We offer a range of benefits including a positive and inclusive work culture, opportunities for professional growth, and a chance to make a real difference in the community.

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