Case Manager

1 week ago

Canberra, ACT, Australia EML (Employers Mutual Limited) Full time

About EML

EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to provide ongoing support during the return-to-work journey for individuals affected by workplace injuries. With a strong focus on customer-centric service, we strive to deliver excellent outcomes for our clients and their employees.

The Opportunity

We are seeking a skilled Case Manager to join our team in Canberra. As a key member of our Federal Self-Insurance business unit, you will be responsible for managing a portfolio of Physical and Psychological claims. Your primary focus will be on guiding injured workers and their employers through the workers compensation process, ensuring optimum return to work outcomes.

Your Responsibilities

  • Proactively manage mental health and physical claims, utilizing your exceptional customer service and decision-making skills to make a positive impact on someone's life every day.
  • Adopt a service-oriented approach that prioritizes early intervention and the interests of all stakeholders.
  • Facilitate active participation of the injured worker and their employer in any return to work and recovery planning.
  • Bring your existing skills to a team aligned with Federal Self-Insurance, where you can do more of what you love or learn something new.

About You

  • You will have a background in customer service and a strong understanding of the workers compensation process.
  • You will display a high level of empathy and resilience when supporting injured workers through your customer-centric approach.
  • You will be proactive, strategically focused, and able to think creatively when engaging with stakeholders such as workers, employers, providers, and family.
  • You will have strong communication skills and be able to build rapport and confidence with your customers.
  • You will effectively listen and understand the needs of the customer and what is important to them to enable their recovery and return to work.

What We Offer

EML is an equal opportunity employer committed to maintaining a workplace where everyone feels valued and respected. We offer a range of benefits, including:

  • A vibrant, collaborative, and innovative team culture.
  • Flexibility with the opportunity to work from home up to 3 days a week when fully trained in your role.
  • A corporate wellbeing program with discounted health insurance and gym membership.
  • Access to discounts at over 350 retailers through our Rewards Hub program.
  • Entitlement to an annual company incentive scheme.
  • Comprehensive learning and development support.
  • Company-wide events to celebrate success.
  • Quarterly Reward and Recognition Awards.
  • Up to 16 weeks paid parental leave, plus super.

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