Complex Case Manager

3 days ago


Canberra, ACT, Australia Australian Department Of Veterans' Affairs Full time

About the Role

The Australian Department Of Veterans' Affairs is seeking a motivated and resourceful Complex Case Manager to join the Coordinated Client Support Branch. As a key member of the team, you will play a vital role in supporting vulnerable clients to navigate DVA services and connect to supports to meet their wellbeing needs.

About the Coordinated Client Support Branch

The Coordinated Client Support (CCS) Branch manages a range of programs and services to assist clients to navigate DVA services and connect to supports to meet their wellbeing needs. The CCS Branch is committed to providing high-quality case management services that are tailored to the unique needs of each client.

About the Client Support Program

The Client Support Program (CSP) is a voluntary time-limited case management program that uses a clinical lens and trauma-informed approach to support clients to meet their wellbeing needs. The program aims to streamline communication between clients, their families, and DVA, and provides clients with a single or primary point of contact for all services within DVA.

About the Role

As a Complex Case Manager, you will be responsible for:

  • Providing case management services to clients to support them to meet their wellbeing needs
  • Working with clients to identify their needs and develop a plan to support them
  • Collaborating with other DVA staff and external agencies to provide a comprehensive support service to clients
  • Providing information and support to clients to help them navigate DVA services and connect to supports
  • Monitoring and evaluating the effectiveness of case management services and making recommendations for improvement

About the Team

The Coordinated Client Support Branch is a dynamic and supportive team that is committed to providing high-quality case management services to clients. We are looking for a motivated and resourceful individual who is passionate about supporting vulnerable clients to join our team.

About the Department

The Australian Department Of Veterans' Affairs is a leading provider of services to veterans and their families. We are committed to providing high-quality services that are tailored to the unique needs of each client. We are a diverse and inclusive workplace that values the contributions of all staff.


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