Bicycle Technician

1 week ago

Melbourne, Victoria, Australia beBeeMechanic Full time $55,000 - $65,000
Key Responsibilities

We are seeking an experienced Bicycle Mechanic with expertise in electric bike repair to join our team at our Melbourne location.

This is a hybrid role; you will work in the retail Front of House - helping customers get onboarded and giving them the skills they need to get riding, and using your technical expertise in the Back of House workshop to service and repair bikes, ensuring they are safe, reliable, and performing at their best.

Key Responsibilities:
  • Ensure seamless in-person support experience for our riders.
  • Take riders through their onboarding process and all safety requirements.
  • Help riders troubleshoot any issues they may experience.
  • Perform repairs and maintenance on Zoomo's e-bikes, including but not limited to: replacing batteries, motors, controllers, wiring, brakes, drivetrain components, and suspension systems.
Required Skills:
  • Utilize specialized tools and equipment to perform advanced repairs, such as wheel truing, headset adjustments, and frame alignment.
  • Communicate effectively with customers, answering questions and providing recommendations on bike maintenance, repair, and upgrades.
  • Keep accurate records of all work performed on bicycles, including detailed notes on parts and labor.
  • Maintain a clean and organized workshop, ensuring that tools and equipment are in good condition and properly stored.
  • Work closely with other teams to ensure the store and team's success.
Key Qualifications:
  • Experience with e-bikes and their electrical components i.e. lithium-ion batteries.
  • Experience in a retail or customer-facing operational environment.
  • Fantastic communication and customer service skills.
  • Strong organisational skills and ability to handle multiple responsibilities and tasks.
  • Comfortable working with tools and software.
  • Excellent attention to detail, with great pride in quality of work.
  • A natural team player, humble and willing to get hands dirty, helping others.
  • A passion for bikes or cycling.

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