Support Team Lead

1 week ago

Melbourne, Victoria, Australia beBeeLeadership Full time $85,336 - $110,440
Customer Support Leadership Role

At our company, we operate a leading hospitality platform that assists restaurants, bars, wineries, and other establishments in attracting guests, managing capacity, enhancing operations, and maximizing revenue.

As a Customer Support Supervisor, you will be responsible for building and leading a team of customer service representatives. You will effectively communicate with diverse audiences, demonstrate exceptional time management and multitasking skills, and hold yourself accountable for your performance as well as that of your team.

We seek a hands-on leader who is technically savvy and can work harmoniously with all levels of our team, including our customers. You will work in a welcoming and inclusive environment, receive benefits, flexibility, and support to succeed, and have the opportunity to continually grow and improve.

The ideal candidate will possess 2-3 years of call center supervisory experience, proven success in building, leading, and motivating a team, strong analytical and behavioral problem-solving skills, and an understanding of basic computer and home networking terminology.

You will also have the opportunity to develop your skills and knowledge through learning and development opportunities, and enjoy a range of benefits, including flexible work arrangements, mental health wellbeing support, annual health and wellness reimbursement, and paid volunteer time.

Our organization strives to create a workplace that reflects the diverse communities we serve and a culture that is inclusive and welcoming. We believe in hiring individuals with different backgrounds, experiences, perspectives, and ideas to drive innovation and deliver great experiences for our users and partners.

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