Customer Service Representative
2 weeks ago
About the Company
Veritas Recruitment is proud to partner with a leading Global Freight Forwarder and Supply Chain provider. With a strong focus on building and implementing internal systems and processes, they are seeking a Customer Service Representative to join their close-knit team.
About the Role
The ideal candidate will have experience in a similar customer-facing role in International Freight Forwarding. You will be responsible for maintaining a portfolio of accounts, working closely with clients and internal departments to ensure the smooth execution of freight movements, procurement of rates, and general queries.
Key Responsibilities
- Maintain and grow a portfolio of accounts
- Procure rates and provide quotes
- Troubleshoot any potential issues or queries
- Work closely with internal stakeholders to ensure minimal delays
- Build strong relationships with external stakeholders
Requirements
- 2-3 years experience in a freight forwarding role (Customer Service preferred)
- Understanding of the end-to-end import/export freight forwarder process
- Demonstrated ability to communicate both verbally and written
- Ability to multi-task efficiently
- Strong computer literacy
Company Culture
The company values growth and loyalty, offering a supportive and flexible environment. With scope for training on internal systems and processes, as well as internal progression, this is an excellent opportunity for a motivated individual to join a dynamic team.
Benefits
- Tullamarine location
- Additional training and guidance provided
- Hybrid balance after probationary period
To apply, please click on the apply link and send your resume in WORD format. Alternatively, for a confidential discussion, please contact Cassie Cruttenden on 0432 288 961.
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