Customer Service Representative

2 weeks ago


Tullamarine, Australia Veritas Recruitment Full time

About the Company

Veritas Recruitment is proud to partner with a leading Global Freight Forwarder and Supply Chain provider. With a strong focus on building and implementing internal systems and processes, they are seeking a Customer Service Representative to join their close-knit team.

About the Role

The ideal candidate will have experience in a similar customer-facing role in International Freight Forwarding. You will be responsible for maintaining a portfolio of accounts, working closely with clients and internal departments to ensure the smooth execution of freight movements, procurement of rates, and general queries.

Key Responsibilities

  • Maintain and grow a portfolio of accounts
  • Procure rates and provide quotes
  • Troubleshoot any potential issues or queries
  • Work closely with internal stakeholders to ensure minimal delays
  • Build strong relationships with external stakeholders

Requirements

  • 2-3 years experience in a freight forwarding role (Customer Service preferred)
  • Understanding of the end-to-end import/export freight forwarder process
  • Demonstrated ability to communicate both verbally and written
  • Ability to multi-task efficiently
  • Strong computer literacy

Company Culture

The company values growth and loyalty, offering a supportive and flexible environment. With scope for training on internal systems and processes, as well as internal progression, this is an excellent opportunity for a motivated individual to join a dynamic team.

Benefits

  • Tullamarine location
  • Additional training and guidance provided
  • Hybrid balance after probationary period

To apply, please click on the apply link and send your resume in WORD format. Alternatively, for a confidential discussion, please contact Cassie Cruttenden on 0432 288 961.



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