Advanced Technical Service Professional

1 week ago

Sydney, New South Wales, Australia beBeeTechnical Full time $80,000 - $105,000
Technical Support Specialist

We are seeking an experienced Technical Support Specialist to deliver exceptional customer service and advanced technical support to internal and external stakeholders.

  • Manage all order- and software-related queries from customers
  • Respond to calls and emails by gathering information, creating cases, and following or escalating cases to resolution
  • Support software integrations and exports of STL/DICOM Files
  • Handle end-to-end management of multiple projects and customer issues
  • Record all order- or software-related queries and follow/escalate to resolution
Requirements:
  1. Proficient in Microsoft Office Suite and basic computer hardware
  2. Knowledge of CRM systems and technical support software
  3. Ability to manage difficult customer situations in a timely and professional manner
Preferred Qualifications:
  • Dental knowledge and/or experience is a plus
  • Dental certification and/or training is a plus

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