Advanced Technical Support Specialist
2 weeks ago
The role of the 2nd Line Support Specialist involves delivering expert technical assistance to clients across diverse technologies including Microsoft, Citrix, Veeam and Gamma.
This is a remote position with occasional visits to client sites, based near Melbourne area, but with scope for the rest of Australia, New Zealand, Singapore and Japan.
This specialist will thrive in dynamic environments and excel at solving complex technical challenges.
Key Responsibilities:- Provide efficient support for IT issues.
- Resolve service tickets promptly while ensuring high levels of customer satisfaction.
- Configure and troubleshoot Office 365, meeting room devices, and basic networking equipment.
- Carry out hands-on tasks including patching, device configuration, setting up switches and routers, and racking servers.
- Organise and manage cabling to maintain functional and tidy workspaces.
- Act as the primary on-site contact, delivering professional and approachable service.
- Collaborate with stakeholders.
- Build and maintain strong relationships through proactive communication and problem-solving.
- Troubleshoot hardware and software issues, providing clear user guidance.
- Ensure meeting room setups, phone systems, and audiovisual equipment are fully operational.
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