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Client Experience Specialist
3 weeks ago
We are seeking a dedicated and customer-focused professional to deliver an exceptional client experience in Goondiwindi, QLD.
Main Responsibilities:- Welcome clients and manage their interactions for optimal outcomes
- Schedule and confirm appointments for our clients
- Provide administrative support to our Clinicians (Audiologists/Audiometrists)
- Efficiently oversee the day-to-day operations of our clinics
- Manage the clinic phone line and shared email inbox
- Billing and taking payments from clients
- Prior experience in face-to-face customer service and/or administration
- Passion for delivering outstanding client service
- Excellent communication and active listening skills
- Resilience, self-motivation, and high energy levels
- Strong organisational and time management abilities
- Ability to work autonomously and effectively within a team
We are a leading provider of hearing healthcare services with a network of clinics nationwide.
What We Offer- A competitive remuneration package including base salary plus monthly performance bonuses
- Salary packaging options
- Uniform allowance
- Paid parental leave
