Customer Service Advocate

2 days ago

Penrith Municipality, Australia beBeeCommunication Full time $60,000 - $100,000

Customer Service Professional

">Role Overview">
  • ">
  • Deliver exceptional customer service and support through multiple communication channels.">
  • Respond to customer inquiries in a timely, professional manner and resolve issues efficiently.">
  • Collaborate with internal teams to enhance overall customer satisfaction and drive business growth.">
  • Maintain up-to-date knowledge of company policies, procedures, and products to provide accurate information to customers.">
">Key Responsibilities:">
  • ">
  • Develop strong relationships with clients by providing personalized support and solutions.">
  • Identify and address customer concerns promptly, ensuring high levels of customer satisfaction.">
  • Communicate effectively with customers via phone, email, chat, or other preferred channels.">
  • Work collaboratively with cross-functional teams to resolve complex customer complaints and improve overall customer experience.">
">Requirements:">
  • ">
  • Excellent interpersonal and communication skills, with the ability to adapt to diverse customer needs.">
  • Ability to multitask and prioritize tasks effectively in a fast-paced environment.">
  • Strong analytical and problem-solving skills, with attention to detail and a customer-centric approach.">
  • Basic computer skills and proficiency in Microsoft Office applications.">
  • Bachelor's degree or equivalent required; relevant work experience preferred.">
">What We Offer:">
  • ">
  • A dynamic, supportive work environment that fosters growth and development.">
  • Opportunities for career advancement and professional growth.">
  • A competitive salary and benefits package.">
  • A collaborative team culture that values diversity and inclusion.">
"],

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