Customer Service Specialist

3 weeks ago

Penrith Municipality, Australia St Bank Full time
Overview

Customer Service Specialist at St.George Bank.


This is a full-time, branch-based role with hours across and inclusive of Monday to Saturday.



What's the role?

As a Customer Service Specialist with St George, you will proactively engage with customers in-person and over the phone to uncover their financial needs, utilising your expert product knowledge to assist them in achieving their financial goals. You will refer customers to our specialist banking teams such as Home Loans and Business Banking, as well as coach customers on our digital banking offerings. This rewarding role blends sales and customer service and holds accountability for sales and referral targets – all with an uncompromising commitment to empowering our customers to make the most of their money



What do I need?
  • Banking experience is ideal, but not essential – your high-performer energy and unique ability to gauge and nurture strong customer relationships will be key to driving your success
  • Strong experience in a customer-facing / phone-based sales role
  • Resilience, tenacity, and an ability to flex – no two days and no two customers are ever the same
  • Proven experience of achieving performance KPIs with an uncompromising commitment to delivering an exceptional customer service
  • Comfortable when working with numbers and adept at navigating multiple systems


No banking experience? No problem. You will receive comprehensive training on banking products and services and our supportive team will provide hands-on guidance and resources to help you master everything you need to flourish in your new role. We're here to empower you with the knowledge and skills to thrive and advance your career with us



Why join us?

We're obsessed with becoming our customers' #1 banking partner for life and we're looking for people who are passionate about helping us achieve that goal. In return, we're committed to making Westpac the best place to work in the country. Here are just a few of the ways we're already doing that:

  • Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates
  • A variety of leave options including Culture, Lifestyle and Wellbeing leave
  • Tailored learning and development opportunities to help your grow your career within the bank
  • Lots of opportunities to 'give back' to the Community by getting involved in our many volunteering initiatives


How to apply

To get started, simply click on the APPLY or APPLY NOW button.



We're all about creating a supportive and inclusive community. We welcome everyone – no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community.



If you need any adjustments during the recruitment process, you can find out more information and additional contact details by visiting the People with Disability and/or needing Accessibility Requirements page on our website.



Job details
  • Seniority level: Not Applicable
  • Employment type: Full-time
  • Job function: Sales, Business Development, and Education
  • Industries: Banking, Financial Services, and Investment Banking
#J-18808-Ljbffr

  • Customer Service Specialist

    3 weeks ago

    Penrith Municipality, Australia St Bank Full time

    OverviewCustomer Service Specialist at St.George Bank.This is a full-time, branch-based role with hours across and inclusive of Monday to Saturday.What's the role?As a Customer Service Specialist with St George, you will proactively engage with customers in-person and over the phone to uncover their financial needs, utilising your expert product knowledge to...

  • Customer Service Officer

    3 weeks ago

    Penrith Municipality, Australia BOQ Group Full time

    OverviewCustomer Service Officer - Penrith role at BOQ Group.About The RoleDo you have a passion for customer service and want to kickstart your career in banking? Are you an experienced customer service professional with excellent relationship building skills and a passion for delivering excellent service to customers?Join our dynamic team and unlock...

  • Customer Service Officer

    3 weeks ago

    Penrith Municipality, Australia BOQ Group Full time

    OverviewCustomer Service Officer - Penrith role at BOQ Group.About The RoleDo you have a passion for customer service and want to kickstart your career in banking? Are you an experienced customer service professional with excellent relationship building skills and a passion for delivering excellent service to customers?Join our dynamic team and unlock...

  • Customer Service Specialist

    20 hours ago

    Penrith, Australia St.George Full time

    **What’s the role?** As a **Customer Service Specialist**with St George, you will proactively engage with customers in-person and over the phone to uncover their financial needs, utilising your expert product knowledge to assist them in achieving their financial goals. You will refer customers to our specialist banking teams such as Home Loans and...

  • Customer Service Specialist

    2 weeks ago

    Penrith, Australia Great Southern Bank Full time

    **More about the role** Our **Customer Service Specialist (Personal Lender)** role is pivotal to supporting our purpose. Based in our **Penrith & Blacktown** branches you will travel between the two locations to provide support and serve the local community as the first point of contact for our retail customers and their banking needs. You’ll be...

  • Customer Service Specialist

    2 weeks ago

    Penrith, Australia GSB Full time

    Customer Service Specialist **About the role** At Great Southern Bank we're a customer-obsessedbunch. We pull out the stops to help all Australians own their own home. Thismeans attracting and retaining customers through our strong brand, clever propositions,and award-winning service and support. Our **Personal Banker **role is pivotal to supporting our...

  • Customer Service Specialist

    1 week ago

    Penrith, Australia Great Southern Bank Full time

    **More about the role** Our **Customer Service Specialist (Personal Lender)** role is pivotal to supporting our purpose. You will provide support and serve the local community as the first point of contact for our retail customers and their everyday general banking, insurance and simple lending needs. You’ll be challenging yourself every day to deliver...

  • Relief Customer Service Specialist

    3 days ago

    Penrith, Australia Great Southern Bank Full time

    **More about the role** Our Relief Customer Service Specialist (Personal Lender) role is pivotal to supporting our purpose. Covering our Penrith, Blacktown & Parramatta branches, you will provide support and serve the local community as the first point of contact for our retail customers and their banking needs. This role is so much more than over the...

  • Therapeutic Services Specialist

    2 weeks ago

    Penrith Municipality, Australia beBeeTherapist Full time $120,000 - $150,000

    Job OverviewWe are a leading provider of NDIS services, delivering high-quality Allied Health support across Australia.We are seeking Therapeutic Services Specialists in Western Sydney who can provide community-based speech pathology services with flexibility and autonomy.If you have specific interests or caseload preferences, we would love to discuss...

  • Customer Experience Specialist

    4 weeks ago

    Penrith Municipality, Australia Inchcape plc Full time

    Press Tab to Move to Skip to Content LinkSelect how often (in days) to receive an alert:Sales Consultant – FotonMultiple roles available across: Penrith, Parramatta, Greystanes, Castle Hill, Narellan, & ArtarmonOur StoryAt Inchcape, we are a global leader in automotive distribution and retail, representing some of the world's most iconic vehicle brands....