Membership and Ticketing Coordinator

4 weeks ago

Brisbane, Queensland, Australia Wall Street Full time
About the Role

We are seeking a highly motivated and organized Membership and Ticketing Coordinator to join our team at the Brisbane Bullets. As a key member of our operations team, you will be responsible for delivering exceptional customer service and driving membership growth.

Key Responsibilities
  • Sales & Growth
    • Provide front-line customer service for enquiries on memberships, general ticket sales, and group enquiries via phone, email, and in the box office at games
    • Ensure all memberships and tickets are processed correctly and payments are up to date
    • Contact members to manage outstanding payments, lapsed and un-renewed memberships
    • Maintain an accurate membership database, keeping records of client conversations, sales, and emails
    • Manage customer feedback and complaints, engaging in seeking positive resolutions
    • Provide accurate reporting to Senior Management Team as requested
  • Membership and Ticketing Operations
    • Collaborate with internal and external stakeholders to satisfy memberships and ticketing requirements while enforcing ticketing policies
    • Manage holds, hold releases, and processing of complimentary tickets as required
    • Ensure systems and databases are accurately maintained
    • Train new staff on systems and processes
    • Liaise with the fulfillment partner to manage membership fulfillment
    • Assist in creating marketing requirements, including development of member EDMs and website updates
    • Support the planning and delivery of game days and events
    • Ensure compliance with policies and procedures
About You

We are looking for a highly organized and customer-focused individual with excellent communication skills. You will have experience in sales and customer service, and be able to work effectively in a team environment. You will also have the ability to learn and adapt to new systems and processes.

As a key member of our team, you will have the opportunity to work in a dynamic and fast-paced environment, and contribute to the success of the Brisbane Bullets.

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