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Client Service Associate

2 months ago

Sydney, New South Wales, Australia Macquarie Full time
{"title": "Client Service Associate", "content": "About the Role

As a Client Service Associate at Macquarie Asset Management, you will play a critical role in delivering exceptional client service to our investors. Your primary responsibility will be to manage external and internal client queries related to our managed funds and active ETFs across various asset classes.

Key Responsibilities:

  • Provide clear, accurate, and timely responses to client inquiries via phone and email.
  • Collaborate with internal stakeholders to resolve client issues and improve service delivery.
  • Continuously improve client service processes and procedures to enhance the overall client experience.

What We Offer

At Macquarie, we value our employees and offer a range of benefits to support their well-being and career development. These include:

  • Hybrid and flexible working arrangements.
  • One wellbeing leave day per year and up to five additional days leave based on length of service.
  • Up to 20 weeks paid parental leave and benefits to support working parents.
  • Paid volunteer leave and donation matching.
  • Access to a wide range of learning and development opportunities.

Our Commitment to Diversity, Equity, and Inclusion

We are committed to creating a workplace that values diversity, equity, and inclusion. We encourage applications from individuals from all backgrounds and provide reasonable adjustments to support employees with disabilities.

", "lang_code": "en-US"}