Client Services Associate

3 weeks ago


Sydney, New South Wales, Australia CMC Markets Full time
About the Role

We are seeking a highly motivated and customer-focused Client Services Associate to join our team at CMC Markets. As a key member of our client services team, you will play a vital role in delivering exceptional service to our clients, ensuring their trading experience is seamless and enjoyable.

Key Responsibilities
  • Provide timely and effective responses to client queries via phone, email, live chat, and messaging.
  • Act as a brand ambassador, delivering exceptional service that exceeds client expectations.
  • Identify opportunities to enhance the client experience, contributing to our industry-leading reputation.
  • Participate in a rotating schedule between 7:30am and 8:00pm.
What We Offer

As a Client Services Associate at CMC Markets, you will have the opportunity to work with a global leader in the fintech industry, contributing to our company vision of providing the ultimate trading experience. You will receive comprehensive training, including the prestigious RG146 Financial Regulatory qualification, and will have the chance to develop your skills and expertise in a fast-paced and dynamic environment.

We offer a range of benefits, including continuous learning opportunities, leave benefits, and unlimited access to a dedicated benefits and wellbeing hub. You will also have the opportunity to work with a diverse and inclusive team, where everyone feels valued and empowered to do their best work.

Requirements
  • Strong customer service orientation and ability to thrive in a client-centric environment.
  • Passion and enthusiasm for the financial services industry.
  • Effective communication skills, both verbally and in writing.
  • Resilience and adaptability in a high-volume call centre setting.

Previous customer service experience is a plus, but your attitude and willingness to learn are what truly matter. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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