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Servicing Excellence Manager

3 weeks ago

Warrnambool, Victoria, Australia beBeeExcellence Full time $90,000 - $110,000
Job Title: Servicing Excellence Manager

We are seeking a highly motivated and experienced Servicing Excellence Manager to join our team.

This role plays a pivotal part in shaping the future of healthcare services by leading and supporting a high-performing team of Support Workers.

Key Responsibilities:
  • Represent the organization as a positive ambassador, showcasing us as Australia's leading Home Care provider.
  • Work closely with the State Team to ensure clients and care workers have a great experience.
  • Deliver outstanding customer service to attract and retain clients.
  • Support recruitment efforts by building and managing a strong care workforce.
  • Lead the day-to-day delivery of high-quality home care services to clients.
  • Create and run engagement strategies to support and retain our workforce.
  • Represent the organization at community and recruitment events to attract new care workers.
Requirements:
  • Excellent communication skills – both written and verbal.
  • Confident using MS Office and CRM systems.
  • Strong time management and ability to juggle priorities.
  • A positive attitude and willingness to learn.
  • Flexibility, initiative, and a keen eye for detail.