Retail Excellence Leader

2 days ago

Warrnambool, Victoria, Australia beBeeCustomeroriented Full time $95,000 - $110,000
Lead Retail Sales Professional

Job Description:

We are seeking a dynamic retail leader to play a pivotal role in driving sales performance and customer service excellence while embedding operational consistency across the region. As a Lead Retail Sales Professional, you will be responsible for leading and coaching a team of passionate retail professionals to achieve targets and create a unique shopping experience that delivers exceptional customer service.

You will work closely with the Store Manager to drive sales performance and achieve targets through effective selling of merchandise. Additionally, you will support day-to-day store operations, including rostering, financial performance, administrative tasks, recruiting, and onboarding of new team members.

About You:

  • A strong retail background, commercial acumen, and passion for customer service
  • 2-3+ years experience in retail sales with a proven track record of achieving targets
  • Ability to coach, guide, and motivate teams to deliver exceptional customer service
  • Able to balance customer care, team development, and administrative tasks
  • Genuine interest in home-styling, furniture, or creating welcoming living spaces

Key Responsibilities:

  1. Partner with Store Manager to drive sales performance and achieve targets
  2. Work with customers to make their vision for their home a reality - Savvy with the details and can provide styling solutions and recommendations, upsell and cross-sell ascertaining customer needs
  3. Coach and guide the retail sales team to achieve targets and create a unique shopping experience that delivers exceptional customer service
  4. Support with day-to-day store operations including rostering, financial performance, administrative tasks, recruiting, and onboarding of new team members

Benefits:

This is an excellent opportunity to join a dynamic team and develop your skills in a fast-paced retail environment.

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