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Lead Manager of Strategic Partnerships

2 months ago

Toowong, Queensland, Australia Auto & General Full time

About Us

At Auto & General (A&G), we are dedicated to delivering innovative products and solutions that protect our customers during critical moments. Our diverse portfolio of general insurance offerings safeguards customers on the road, at home, and while traveling, including Car, Motorcycle, Home, Contents, Pet, and Travel Insurance, along with Roadside Assistance.

Our ethos of 'high performance with high integrity' is central to our values and shapes our interactions with customers, the community, and each other. We are enthusiastic about the future and continuously seek talented, passionate individuals who can contribute to our mission of becoming Australia's premier insurer.

The Role

The Senior Manager – Partnerships will play a pivotal role in defining and implementing strategies for Partnerships. This position encompasses overseeing Partner sales performance, managing contractual obligations, ensuring service excellence, and cultivating relationships. The Senior Manager will report to the General Manager of Partner Performance and will take the lead on the Qantas Insurance Partnership for Motor and Home Insurance, focusing on contract management, service standards, relationship management, change implementation, and communication.

Key Responsibilities

  • Oversee daily performance and engagement with Qantas Insurance.
  • Encourage a culture that promotes a highly engaged, high-performance team.
  • Manage contractual obligations and ensure alignment with relevant risk and control frameworks.
  • Maintain robust long-term relationships with Partners.
  • Balance competing priorities and risks associated with Qantas Insurance.
  • Supervise compliance and governance frameworks related to the Qantas Insurance Partnership.
  • Assist with audits and manage governance frameworks.
  • Drive the growth and development of the Qantas Partnership.
  • Address partner-related complaints and incidents according to established management frameworks.
  • Report on program compliance and enhance processes.
  • Collaborate with the GM of Partner Performance to align strategic priorities.
  • Translate strategic goals into actionable operational plans for the Qantas Insurance Partnership.
  • Support the development and advancement of the Qantas Insurance Partner Manager.
  • Conduct commercial and financial analyses and negotiations to foster mutually beneficial outcomes for the Partnership.
  • Additionally, the Senior Manager of Partnerships will oversee the performance of smaller referral partnerships.

Qualifications & Experience

The ideal candidate will have hands-on experience in leading teams, driving results through effective leadership. You will possess expertise in design thinking, process optimization, and problem-solving through structured methodologies. Experience in managing and collaborating with cross-functional teams and navigating organizational changes at all levels is essential.

Experience in designing and implementing continuous improvement frameworks within multi-departmental organizations is required. You should excel in building trust, managing team dynamics, and motivating individuals. Proven ability to coach, lead, engage, and develop small teams while fostering a high-performance culture is crucial.

Additionally, you should possess the following:

  • A formal qualification in a relevant field, such as a Degree in Business, Commerce, Finance, or Accounting.
  • A minimum of 5 years of experience in partner account management.
  • At least 3 years of leadership experience.
  • Demonstrated success in onboarding, managing, and expanding partnerships.
  • A proven track record of leading teams, both directly and indirectly, to achieve desired outcomes.
  • Expertise in design thinking, process optimization, and problem-solving using structured approaches.
  • Practical experience in managing and collaborating with cross-functional teams and implementing changes across all organizational levels.
  • Experience in developing and executing continuous improvement frameworks within multi-departmental organizations.
  • Strong skills in building trust, managing team dynamics, and motivating individuals.
  • Demonstrated ability to effectively coach, lead, engage, and develop small teams to cultivate a high-performance culture.
  • In-depth knowledge and understanding of the insurance industry.

Our Perks:

  • Location – Our office is situated in a convenient area with access to retail, dining, various parking options, and public transport.
  • Extra leave - Enjoy additional leave days, including a paid 'ME' day and a paid volunteer leave day annually. Team members can also purchase up to two additional weeks of leave per year.
  • Paid parental leave - We support our new parents with paid parental leave and additional benefits.
  • Workplace giving - If you're passionate about a cause, we offer workplace giving and will dollar match your donations to registered charities.
  • Development opportunities - We are committed to your development with internal programs and access to a wide range of online courses.
  • Employee discounts - Enjoy discounts on our insurance products.
  • Reward and recognition - We acknowledge high performance through employee recognition, reward, and incentive programs.
  • Onsite facilities - Excellent end-of-trip facilities and private spaces for nursing mothers are available.
  • Get social - Join our vibrant social and community activities, including annual celebrations and regular events.
  • Perks App - Access an employee benefits and discounts app offering great discounts and offers across various areas.

Auto & General values individual differences and is committed to fostering an inclusive culture that creates a great workplace for all.