Customer Experience Ambassador
3 days ago
Oaks Sunshine Coast Seaforth Resort - Your Gateway to Exceptional Guest Experiences
As a valued member of our team, you will play a pivotal role in delivering unforgettable guest experiences, fostering lasting relationships, and contributing to the success of our esteemed hotel.
About the Role:
- Welcome and check-in guests with warmth and professionalism
- Provide exceptional customer service, ensuring every interaction exceeds expectations
- Make bookings and reservations with precision and care
- Offer insider knowledge on local attractions, restaurants, and activities to enhance guests' stays
Key Responsibilities:
- Deliver seamless check-in and check-out processes, showcasing your attention to detail
- Communicate effectively with guests, responding promptly to their needs and concerns
- Collaborate with colleagues to provide personalized recommendations and ensure a smooth guest experience
- Stay up-to-date with local events, promotions, and offerings to share valuable insights with guests
What We Offer:
- A competitive estimated salary of $55,000 - $65,000 per annum, depending on experience
- A comprehensive benefits package, including access to exclusive discounts, wellness programs, and education support
- Opportunities for career growth and professional development within a dynamic and supportive team environment
- A chance to work with a leading hospitality brand, renowned for its commitment to excellence and guest satisfaction
- Flexible working arrangements, including part-time options and a variety of shifts to suit your lifestyle
Requirements:
- Prior experience in a hotel or customer-facing role, demonstrating your ability to provide top-notch service
- Excellent written and verbal communication skills, with a strong focus on active listening
- Exceptional problem-solving abilities, ensuring that every guest issue is resolved efficiently and effectively
- A positive attitude, a willingness to learn, and a passion for delivering memorable guest experiences
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