Customer Experience Ambassador

7 days ago


Sunshine Coast, Australia Smiggle Full time

At Smiggle, we're passionate about creating an unforgettable customer experience. As a key member of our Kawana store team, you'll play a vital role in delivering exceptional service to our customers and contributing to the store's success.

About the Role

We're seeking a bright and bubbly individual who is passionate about working with our product range. As a Customer Experience Ambassador, you will be responsible for creating unique connections with our customers, maximising sales, and encouraging repeat business. You'll work closely with a supportive team that shares your passion for delivering outstanding customer experiences.

What We Offer
  • A competitive estimated salary of $55,000 - $65,000 per annum, commensurate with experience.
  • In-store coaching and comprehensive training plans to help you develop your skills and knowledge.
  • The opportunity to join our Future Leaders Program, designed to develop and train our future Store Managers.
  • Internal career opportunities across 7 brands and over 1,000 retail outlets.
  • The chance to work with an international brand and contribute to its growth and success.
A Day in the Life

You'll be responsible for:

  • Maximising every sales opportunity to achieve both individual and store sales targets.
  • Providing a genuine and unique experience for all customers that aligns with the Smiggle Brand.
  • Cash handling and processing sales efficiently.
  • Working effectively within a team environment to achieve shared goals.
  • Assisting with stock management and visual merchandising to maintain a high standard of presentation.
  • FOLLOWING loss prevention processes to minimise stock loss.
  • Attending store meetings and in-store training sessions to stay up-to-date with company developments.
What You'll Bring

To succeed in this role, you'll need:

  • To demonstrate confidence when approaching, connecting with, and selling to our customers.
  • To value integrity and do things the right way.
  • To enjoy working in a high-energy, fast-paced environment with a strong focus on teamwork.
  • To be solutions-focused when faced with problems and challenges.

Awareness of loss prevention, health & safety, visual merchandising, as well as experience in a team environment or fashion retail is favourable but not essential.



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