SMB Support Specialist

2 weeks ago

Sydney, New South Wales, Australia beBeeCustomer Full time $75,000 - $80,000
Job Title: Technical Support Specialist for SMB Software and Hardware Products.

The ideal candidate will provide comprehensive high-quality support on UKG's SMB software and hardware products. This includes delivering high-quality support utilizing outstanding customer service skills and techniques that promote customer satisfaction and retention, providing end-user support for the Workforce Ready Time and Labor, Human Resources, and Payroll modules.

Key Responsibilities Include:
  • Help Desk support of assigned cases including outbound call backs, e-mails, and internal support tickets
  • Strong ability to research problems independently and identify root cause of issues using problem determination skills
  • Use of knowledge and experience to resolve difficult problems submitted by end-users while making use of debugging skills and problem-solving abilities
  • Timely, accurate, and complete responses to inquiries
  • Consistently and effectively communicating with management to ensure issues are escalated and resolved
  • Ability to work both independently and as a part of a team


Qualifications and Experience:
  • The right person for this position will have domain knowledge in one or all of the following areas: Payroll, Time and Labour/Employee Scheduling, HR, or Benefits.
  • 1-5 years of experience using Time & Attendance, Payroll, and/or Human Resource applications or related experience
  • Strong troubleshooting skills
  • Exceptional organisational, time-management, and planning skills with a strong attention to detail needed
  • Excellent written, oral communication, listening, and telephone skills
  • Strong computer skills with proficiency of Web and Microsoft Office Suite
  • Previous help desk experience is desired
  • Degree qualification in related field preferred


Why Join Our Team:
At our company, we believe that you're more than your work. That's why our benefits help you thrive personally and professionally. We value every voice and support you in doing the best work of your career. If you're passionate about our purpose – people – then we can't wait to support whatever gives you purpose. We're united by purpose, inspired by you.

Benefits:
We offer a range of benefits to support your well-being, growth, and success. These include wellness programs, tuition reimbursement, and U Choose – a customizable expense reimbursement program that can be used for over 200 needs. We also have an inclusive culture, active and engaged employee resource groups, and caring leaders who value every voice and support you in doing the best work of your career.

What We Offer:
We're looking for talented individuals who share our passion for innovation and excellence. As a member of our team, you'll have the opportunity to work on challenging projects, develop new skills, and collaborate with a diverse group of professionals. We're committed to creating a workplace that's inclusive, supportive, and empowering. If you're ready to take your career to the next level, join us today

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