Customer Service Representative

23 hours ago


Mosman, New South Wales, Australia Reece Group Full time

About Reece Plumbing

We are Australia's leading supplier of plumbing and bathroom products, with a global presence spanning over 900 branches. Our history spans more than 100 years, marked by our commitment to delivering quality products and expert service to the plumbing industry.

Our Mission

We support residential, commercial, and infrastructure building trades across Australia, New Zealand, and the United States. Our success is built on the success of our customers, who provide essential services every day.

Your Role

As a Customer Service Representative in our Trade Counter team, you'll play a vital role in helping plumbers and other tradespeople access the products they need for their projects. Your day-to-day tasks will include providing exceptional customer service, offering product information, and handling quote requests both in person and over the phone.

Your Responsibilities

  • Provide timely and accurate quotes for customers
  • Maintain shop floor displays and ensure all product information is up-to-date
  • Process pick packs and stock control activities efficiently
  • Contribute to maintaining a clean and safe work environment
  • Making occasional deliveries to customers using company vehicles

You'll Thrive If:

  • You have previous experience in retail sales or customer service and enjoy helping customers
  • You're comfortable using computers and willing to learn new systems
  • You hold a valid driver's licence and are open to working various shifts, including weekends
  • You're eager to develop your career, either locally, within our network, or at head office

What We Offer

  • A competitive salary range: $50,000-$65,000 per annum (estimated)
  • Performance-based bonuses
  • Paid annual leave
  • Continuous learning and development programs
  • Generous discounts for renovations
  • Reece Boost: cashback and discounts on groceries, fuel, insurance, travel, and more
  • Paid parental leave


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