Customer Service Associate

3 days ago


Mosman, New South Wales, Australia Reece Group Full time

About the Role

As a Customer Service Associate on our Trade Counter team, you will play a vital role in helping plumbers and other tradespeople access the products they need for their building and renovation projects.

Your Key Responsibilities:

  • Providing exceptional customer service and information about products to customers in person and over the phone
  • Assisting with quote generation and processing transactions efficiently
  • Maintaining stock levels, performing pick-packing activities, and ensuring the branch is well-organized and tidy
  • Supporting delivery tasks and operating company vehicles safely

Requirements:

  • A proven track record of delivering outstanding customer service in a retail sales or customer-facing environment
  • Prior experience working in a fast-paced trade environment, preferably within the plumbing or building supplies industry
  • Ability to work effectively in a team, communicate clearly, and maintain accurate records
  • A valid driver's license and willingness to adapt to varying shifts, including weekends

What We Offer:

  • A competitive salary range of $55,000 - $65,000 per annum, depending on experience
  • Performance-based bonuses and opportunities for career growth and development
  • Continuous learning programs and training initiatives to enhance your skills and knowledge
  • A comprehensive benefits package, including paid annual leave, paid parental leave, and more

Our Culture:

We value diversity, fairness, and equality at Reece Group. Our commitment to equal opportunity means we welcome applicants from all backgrounds and strive to create an inclusive workplace culture where everyone can thrive.



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