Relationship Ambassador

3 days ago

Gold Coast, Queensland, Australia beBeeAmbassador Full time $80,000 - $105,000
Role Summary:

We are seeking a skilled Relationship Ambassador to play a pivotal role in our organisation's success. The ideal candidate will be responsible for fostering strong relationships with stakeholders, including Service Leaders and School Principals.

About the Position:
  • Collaborate with the Operations Manager to deliver Strategic Plans on time and within scope.
  • Provide transparent reporting on key actions identified in the Strategic Plan.
  • Adhere to all policies and contribute to the development and review of associated procedures.
  • Develop and maintain position descriptions and performance reviews for Service Leaders that align with organisational values and strategic plans.
  • Effectively manage and delegate tasks to Service Leaders.
  • Respond to and address stakeholder concerns.
  • Facilitate regular meetings, ensuring action items are recorded and followed up.
  • Nurture strong relationships with School Principals and Governing Councils.
  • Strengthen relationships between educator teams and families and children in our care.
  • Assist in identifying quality Service Leaders and the recruitment of educators.
  • Support Service Leaders to build high-performing teams and accountability.
  • Improve the recording, reporting of interactions and associated actions/outcomes with and between Service Leaders, School Principals, Governing Councils and administrative staff.
  • Ensure compliance with Licence and Service Agreements (LSA).
Key Requirements:
  • Ability to build and maintain positive professional relationships with clients.
  • Experience managing multi-site teams, with a willingness to travel to services within your remit.
  • Experience dealing with escalated complaints from initial inquiries.
  • Confidence working with Site Managers to set and achieve goals, and manage underperformance.
  • Financial acumen and business experience.
  • Contribution to building a positive reputation among stakeholders and assisting with identifying opportunities for growth and expansion.
  • History of involvement with Quality Assurance and Compliance.
  • Hold or willing to obtain a valid Police Check.
  • Hold or willing to obtain a valid Working with Children Check.
  • Hold or be willing to obtain Responding to Risks of Harm, Abuse and Neglect (RHHAN-EC) certificate.
  • Current valid Driver's Licence.
Why Join Our Organisation?

We value Continuous Improvement, Community Mindedness, Resilience, Trust, and Respect. Our positive workplace is driven by continuous learning, mutual respect, and trust.

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