
Customer Relationship Ambassador
14 hours ago
Our company simplifies short-term rental property management by providing homeowners with expert support and easy-to-use technology. Our ecosystem delivers transparency and better results for everyone involved.
We have generated significant revenue, have a strong relationship with leading booking platforms, and are backed by top venture capital firms.
">Key Responsibilities:">- Responding to customer inquiries and resolving issues professionally,
- Managing escalations and complaints,
- Gathering feedback to improve the customer experience,
- Developing customer relationships through personalized service.
Collaborating with cross-functional teams to enhance the customer experience, analyzing customer data to inform decisions, and assisting in broader customer experience projects strategies and initiatives.
">Requirements:">Prior customer service experience is essential. Excellent communication skills are also required. Ability to manage customer relationships effectively, empathetic and patient in challenging situations.
Preferred: experience in tourism and/or short-term rental industry, contract hire, based in Gold Coast.
">Tools Used:">Hubspot, Slack, Hometime PMS, G suite, Notion, Knowi, Kixie.
">Benefits:">Competitive salary, flexible working arrangement, coffee allowance, extra day of leave for birthday, free time off between Christmas and New Year, quarterly events.
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