User Experience Support Specialist

6 days ago

Canberra, ACT, Australia beBeeQuality Full time $100,000 - $145,000

Job Overview:

This role delivers high-quality, user-focused IT support for customer organisations. The focus is on Windows Endpoint SOEs and application packaging/release to ensure secure, reliable and fit-for-purpose experiences for users.

Key Responsibilities:

  • Deliver advanced support across all user-facing IT services, including service desk triage, priority support, walk-up tech bar assistance, M365 user technologies, and AV/meeting room technology support.
  • Manage and maintain the Endpoint SOE, including deployment, patching, and configuration of desktops, laptops, and mobile devices.
  • Packaging and deploying applications using tools like PowerShell, Intune, or other platforms; ensuring applications are tested, documented, and delivered reliably across environments.
  • Support hardware and software asset lifecycle and ITSM governance, including provisioning, tagging, CMDB updates, and decommissioning.
  • Mentor team members and help build capability across both the team and our customer base through training, technical leadership, IT inductions, refresher sessions, and contributions to SOPs, knowledge base articles, and training materials.

Requirements:

  • Extensive experience supporting enterprise desktop and mobile platforms with strong hands-on skills across Windows 10/11, Microsoft 365, hardware, and basic networking.
  • Proven experience managing SOEs and application packaging, including scripting or automation using tools like PowerShell and Intune.
  • ITIL v4 Foundation certified (or equivalent understanding), with proficiency in ITSM platforms such as Ivanti or ServiceNow.
  • Excellent interpersonal and communication skills, with experience delivering training or onboarding sessions and supporting asset/configuration management activities.

Diversity and Inclusion:

We welcome and encourage applications from diverse backgrounds and groups. Leidos Australia is an equal opportunities organisation committed to creating a truly inclusive workplace.

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