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User-Focused IT Support Specialist
2 weeks ago
This is a specialist role that delivers high-quality, user-focused IT support across one of our customer organisations. The emphasis is on Windows Endpoint Systems (SOEs) and application packaging/release to ensure secure, reliable and fit-for-purpose experiences for users.
Key Responsibilities- Provide advanced support across all user-facing IT services, including Service Desk triage, priority support, walk-up Tech Bar assistance, M365 user technologies, and AV/meeting room technology support.
- Manage and maintain the Endpoint SOE, including deployment, patching, and configuration of desktops, laptops, and mobile devices.
- Package and deploy applications, using tools such as PowerShell, Intune, or other platforms; ensuring applications are tested, documented, and delivered reliably across environments.
- Support hardware and software asset lifecycle and IT service management governance, including provisioning, tagging, CMDB updates, and decommissioning.
- Mentor team members and help build capability across both the team and our customer base through training, technical leadership, IT inductions, refresher sessions, and contributions to standard operating procedures, knowledge base articles, and training materials.
- Extensive experience supporting enterprise desktop and mobile platforms, with strong hands-on skills across Windows 10/11, Microsoft 365, hardware, and basic networking.
- Proven experience managing SOEs and application packaging, including scripting or automation using tools like PowerShell and Intune; familiarity with patch deployment and endpoint compliance.
- ITIL v4 Foundation certified (or equivalent understanding), with proficiency in IT service management platforms such as Ivanti or ServiceNow.
- Excellent interpersonal and communication skills, with experience delivering training or onboarding sessions and supporting asset/configuration management activities.
- A proactive, solutions-focused mindset, with the ability to work independently, collaborate across teams, and contribute to the success of technical outcomes.
This role requires the successful applicant to be an Australian Citizen and hold or be able to obtain an NV1 level security clearance.
Diversity and InclusionWe welcome and encourage applications from diverse people, and are committed to creating a truly inclusive workplace. Our five advocacy groups provide opportunities for team members to connect and collaborate on shared interests.
