Housing Services Coordinator
2 days ago
Job Description
We are looking for an experienced Housing Services Coordinator to join our team. As a Housing Services Coordinator, you will be responsible for providing excellent customer service to our residents and managing properties to ensure they meet our high standards.
Your key responsibilities will include:
- Managing properties and supporting residents to be able to live independent lives
- Letting properties, managing rent accounts, dealing with anti-social behaviour and ensuring repairs are carried out
- Listening to residents and dealing with issues before they become a complaint
- Maintaining resident trust and confidence in Anchor through effective communication, setting expectations and delivering
- Managing the location's budget and service charge accounts ensuring residents' homes are well maintained and repairs are completed to a high standard
- Ensuring that the location is safe, and all health and safety checks and risk assessments are carried out in accordance with policies and procedures
- Supporting residents to live independently by working with external agencies such as local authorities, care providers, social workers and medical professionals to provide support to residents with a range of needs ensuring that they are getting access to the right services
- Connecting with residents, to encourage inclusion in social events both internally and in the wider community
Salary: £38,000 - £45,000 per annum (dependent on experience)
Location: Nationwide (various locations)
About Us: At Anchor Hanover, we pride ourselves on providing older people with independence and security within a happy community. We offer properties at over 1,500 locations across the country and manage 54,000 homes for the over-55s.
Why Join Us? We believe that everyone deserves to have a home where they love living in later life. If you share our passion for providing exceptional housing and care services, we would love to hear from you
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