Leading Field Service Operations

2 days ago

Perth, Western Australia beBeeService Full time $90,000 - $120,000
Field Service Supervisor Opportunity

As a Field Service Supervisor, you will be responsible for managing the activities of all technicians involved in field service, liaising with various internal and external stakeholders, and overseeing warranty claim processing.

This position is focused on ensuring the best customer service in the industry by effectively utilizing labor and resources. You will undertake all planning requirements to ensure effective utilization of labor and resources, provide supervision and direction to team members, coordinate field service technicians on a day-to-day basis, and process and respond to warranty claims.

Key Responsibilities:

  • Undertake all planning requirements to ensure effective utilization of labor and resources.
  • Provide supervision and direction to team members.
  • Coordinate field service technicians on a day-to-day basis.
  • Process and respond to warranty claims.

Requirements:

The ideal candidate will possess:

  • Previous supervisory experience in a mechanical workshop environment.
  • Trade qualifications in a mechanical discipline (minimum of 5 years post-trade experience).
  • A Certificate IV or Diploma in Business (Front Line Management) is advantageous.
  • Strong EHS management culture with a drive and determination to achieve company targets and goals.
  • A positive and proactive outlook with excellent communication skills to ensure customer expectations are met.
  • The ability to pass a pre-employment medical, reference checks, police checks and regular onsite drug & alcohol testing.

What We Offer:

We offer a competitive remuneration package that includes benefits such as health insurance, retirement savings plan, and paid time off.

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