Account Manager
4 weeks ago
This is a key role at Streem, a leading company in AU, where you will be responsible for managing customer relationships and ensuring their needs are met.
The Customer Success Manager will be the primary point of contact for clients, responsible for setting up and customising their Streem account, including creating keyword and Boolean searches. They will also be responsible for training and educating customers on the use of Streem's platform, collecting feedback, and representing customer requirements in internal product development meetings.
The ideal candidate will have 1-2 years of experience in a previous Customer Success or Account Management role, with strong customer-facing skills and the ability to adapt to changing situations. They will also have a keen interest and understanding of the Australian media landscape and be able to apply this knowledge to inform their service.
The Customer Success Manager will work effectively in a fast-paced, dynamic environment, managing conflicting priorities and deadlines with a sharp attention to detail and clear communication. They will also have excellent verbal and written communication skills.
Desirable skills include a Bachelor's or Master's Degree in Media, Communications, Public Relations or Journalism, previous experience in media/news/content-based positions, and experience working with media monitoring, data and analytics or social listening tools.
At Streem, we value diversity and inclusion, and we are committed to creating a workplace that is welcoming and inclusive for everyone. We do not discriminate on the basis of gender identity, sexual orientation, cultural identity, disability, age, or any other non-merit factors.
Applying for this role is the first step in the hiring process, and we look forward to reviewing your application.
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Account Manager
3 weeks ago
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